PMRC Australia (“PMRC”) — which includes the activities of the Marriage Resource Centre, SmartLoving and Antioch — is committed to protecting your privacy when you use our services (“Services”) and when you supply us with the personal information (“Information”) we require. In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it.
Your acceptance of these Privacy Statement terms
What data do we collect and how do we use it?
PMRC collects and processes information about you in order to:
- identify you each time you visit a Web Site or wish to have a Service provided
- process orders or applications submitted by you
- improve our Services and Web Sites
- customise your experience, for example, provide advertisements that we think are relevant to you and which support any specific requests for information you may make through keyword searches
- carry out research on the demographics, interests and behaviour of our customers
- send you information we think you may find useful, including information about new products and services developed by us or by our affiliates.
You may be asked, either when you register with us, or at other times, for information about yourself, such as your name, email address, postal address and telephone number. You may also be asked to share other personal details with us. In addition, when you order certain goods or services from our Web Sites, we will need to know your credit card details.
You are under no obligation to provide this information, but if you don’t then we may not be able to provide you with the Services we offer (for example, register you on a seminar).
We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Web Sites. This information is used to assist us in providing an effective service on our Web Sites. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Web Sites with information relating to the number of users linking to our Web Sites from their sites. You cannot be identified from this information.
With whom is the information shared?
PMRC will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers who provide services on our behalf. From time to time, we give backend access to our websites to third parties who provide us with web development services. These contractors are bound by international privacy law. PMRC may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of PMRC and its Web Sites, visitors to the Web Sites and customers of our Services.
Our Web Sites contain links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. PMRC is not responsible for the privacy policies or the content of such sites.
Information about products and services
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time PMRC may send you details of products and services from PMRC and our affiliates which we think may be of interest to you. If at any time you do not wish to receive these details, please contact us at firstname.lastname@example.org or use the links provided in all email communication to manage your preferences, unsubscribe from a newsletter service or opt out.
PMRC places a great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. For example, only authorised personnel have access to user information.
With regard to our Web Sites, we use only Stripe for secure online payments (you should read their security and privacy policies), and do not retain the credit card details of phone or mail orders once the transaction completed.
Your data is only accessible by authorised staff members or our appointed local coordinators who may be provided with your contact details in order to provide you with a requested service such as a product order or course enrolment.
While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
Where is the information stored?
Information which you submit via our Web Sites or our telephone services is stored on a central PMRC computer located in Sydney, Australia or on secure cloud servers. This is necessary in order to process the information and to send you any information you have requested.
Seminars, talks, events, online courses, print products and various media products, as listed on our Web Sites.
Date Updated: 16 April 2018